ITIL Problem Management Process Diagram

The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements.

Being a structured methodology widely recognised and understood, Prince2 provides a common language for all participants in the project. ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. ITIL Problem Management Process Diagram Chartering is the project charter which defines the high-level scope, team needed, and critical success factors for the project.

It includes a checklist of key tasks. An example of a common cost is the investment required by the introduction of risk management.

The Enterprise Computing Institute publishes a set of coordinated books covering general issues of large scale IT management.