ITIL Help Desk Best Practices

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.

This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case. PRINCE2 covers the management, control and organisation of a project. ITIL Help Desk Best Practices The OGC's failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.

IT Service Management is often equated with the Information Technology Infrastructure Library, (ITIL), an official publication of the Office of Government Commerce in the United Kingdom. Operational management - As the ITSCM process needs to be maintained.

The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.