ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.
IT Service Management is at the heart of ITIL. Buy some books from amazon, get your employees build firewall/IDS/Antispam/proxy/ encryption/vpn/routing/. ITIL Service Vce File Problem management is different from incident management.
The Foundation Level provides introductory training. The process involves assessing the impact of change upon service quality and SLAs.
The main subject is derived from a cause.
No comments:
Post a Comment