The customisable ITIL framework defines how Service Management is applied within an organisation IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services.
The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. Project management is a complex discipline and it would be wrong to assume that blind application of PRINCE2 will result in a successful project. IT Service Continuity Management Virtual Service Desk: for organizations having multi-country locations - can be situated and accessed from anywhere in the world due to advances in network performance and telecommunications, reducing operational costs and improving usage of available resources.
The Netherlands IT Examinations Institute (EXIN) is a non-profit organization based in the Netherlands. The objective of the Foundation Level is to introduce knowledge and understanding of IT Service Management concepts and terminology, and insight into the applicability of IT Service Management.
ITIL courses provide participants with details on IT Service Management and prepare students to take the exam Foundation Certificate in IT Service Management.
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