ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals.
Success will be determined by have effective recovery plans which recovery the critical IT services within the agreed to timeframe. PRINCE2 specifies the way in which progress should be monitored and how the highlights of the progress should be reported to the project board. ITIL Conseil The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers.
There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000. The eSourcing Capability Model for Service Providers (eSCM_SP) and eSourcing Capability Model for Client Organizations (eSCM-CL) from the ITSqc for Sourcing Management.
Analogous to debates in software engineering between agile and prescriptive methods, there is debate between lightweight versus heavyweight approaches to IT service management.
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