The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project). Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service.
To get the full benefits of these best IT practices takes a lot of training. It is possible for individuals with project management experience to self-study for the exams but a number of training organisations offer courses, many of which also include exam entry in the fee. Pmi Versus ITIL Buy some books from amazon, get your employees build firewall/IDS/Antispam/proxy/ encryption/vpn/routing/.
Help Desk: manage, co-ordinate and resolve incidents as quickly as possible. It is one of the most expensive options to implement.
Like any quality business process, IT service continuity management (ITSCM) has expenses and common problems.
No comments:
Post a Comment