ITIL Toolkit

One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms. ITIL is an acronym for IT Infrastructure Library. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.

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Divided into manageable stages, the method enables an efficient control of resources. The OGC doesn t claim that ITIL s best practices describe pure processes. ITIL Toolkit PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK.

The primary goal of information security is to guarantee safety of the information. It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.

SAM represents the software component of IT asset management, which also includes hardware asset management (to which SAM is intrinsicly linked by the concept that without effective inventory hardware controls, efforts to control the software thereon will be significantly inhibited).