Service Capacity Management ITIL V3

In a 2004 survey designed by Noel Bruton (author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process'), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

The combination of the Service Support and Service Delivery volumes are generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000). Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power. Service Capacity Management ITIL V3 The overall approach to be taken is decided and the next stage of the project is planned.

ITIL Service Support Processes include Incident Management, Problem Management, Configuration Management, and Change Management. All in all, taking any reasonable precautions, computer attacks are unlikely.

The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.