ITIL Standards

An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.

The guide to IT service management is vital for operational performance in many companies. ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. ITIL Standards Ability of an IT component to perform at an agreed level at described conditions.

Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract. To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.

Basically once you rate your critical applications, assuring the critical fabulous four are up first within the agreed upon timeframe.