IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
The use of PRINCE2 has spread beyond the UK to more than 50 other countries. Communication: keeping the customer informed of progress and advising on workarounds. ITIL Users By following this best practice, organizations can have a level of confidence in their recovery plans.
The Service Manager Level certification is intended for managers, project leaders and consultants charged with the responsibility of providing advice and guidance in the planning and implementation of the IT Service Management processes. ITIL Small-scale Implementation colloquially called "ITIL Lite" is an official part of the ITIL framework.
Availability management delivers risk reduction measures to maintain business as usual.
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