ITIL Baseline

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL.

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Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant. It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. ITIL Baseline Once the activities required to create these products are identified then it is possible to estimate the effort required for each and then schedule activities into a plan.

It is focused on the business as the customer of the ICT services (compare with: Service Support). IT Service Management in the broader sense overlaps with the discipline of IT portfolio management, especially in the area of IT planning and financial control.

All in all, taking any reasonable precautions, computer attacks are unlikely.