ITIL Program

Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals.

IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes. The books are not affordable for non-commercial users. ITIL Program Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management.

Free IT Service Management Software

Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance. A hot start provides for immediate restoration of IT services.

A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure.