Capacity Management Process ITIL

The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL.

APM Group have defined the concept of a PRINCE2 Maturity Model. IT Service Management is at the heart of ITIL. Capacity Management Process ITIL In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.

ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. When you follow the stages of the business continuity life cycle, a plan which fully supports the organization will be established.

The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.