ITIL Process

ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). An ITIL Toolkit usually includes materials which are intended to assist in both understanding and implementation, and are designed for both existing ITIL users and beginners. Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia.

Organizations or a management system may not be certified as "ITIL-compliant". IT Service Management provides a framework to manage IT processes in an efficient and effective manner. ITIL Process This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities.

A hot start provides for immediate restoration of IT services. IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.

The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.