ITIL Library

The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.

Dependencies - Dependencies is concerned with the system, infrastructure, service, facility, or interface dependencies in order of importance. ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. ITIL Library Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system.

It incorporates IT Service Management within its Control Objectives for Support and Delivery. The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk.

ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.