Logiciels ITIL

One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms. ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):

ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement ("SOR") and Invitations to Tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. The OGC doesn t claim that ITIL s best practices describe pure processes. Logiciels ITIL A company and its main supplier might discuss an arrangement where they can share facilities in times of disaster.

There will always be problems and costs associated with implementing ITSCM. It is primarily an auxiliary work, covering many of the same best practice guidelines as Planning To Implement Service Management, Service Support and Service Delivery but provides additional guidance on the combination of roles and responsibilities and avoiding conflict between ITIL priorities.

Part of ITIL is maintaining a CMDB (Configuration Management Database).