The ITIL framework doesn't outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. The customisable ITIL framework defines how Service Management is applied within an organisation Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service.
Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan. Central Service Desk: for organizations having multiple locations - reduces operational costs and improves usage of available resources. ITIL Certification Practice Test PRINCE2 provides a Method for managing projects within a clearly defined framework.
An operating system image can also contains specific applications. There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000.
The IT Service Management Forum (itSMF) is an international users group. Its role is to promote the adoption of IT service management worldwide.
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