ITIL Gartner

Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services.

The high level activities are Risk Analysis, Contingency Plan Management, Contingency Plan Testing, and Risk Management. IT Service Management provides a framework to manage IT processes in an efficient and effective manner. ITIL Gartner The resultant information can be put before the project board for them to authorize the project itself.

There will always be problems and costs associated with implementing ITSCM. A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a Work-around.

A simplification of ITIL, called FITS was developed for UK schools.