ITIL Foundation

The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007.

Major software releases and hardware upgrades, normally containing large amounts of new functionality, some of which may make intervening fixes to problems redundant. The Controlling a Stage process dictates what should be done within a stage, Managing Stage Boundaries (SB) dictates what should be done towards the end of a stage. ITIL Foundation Problem control identifies the root cause of incidents and reports it to the service desk.

ITIL V3 Overview Pmi Versus ITIL

Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers. It is very important to implement IT service management.

The objectives of the Practitioner Level are to provide the knowledge and skills necessary to plan, implement and execute the IT Service Management processes.