Change Management ITIL

Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes.

Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. Change Management ITIL Problem control identifies the root cause of incidents and reports it to the service desk.

Effectively communicate and manage expectations of the customer during the planning and rollout of new releases. These values are stipulated by the confidentiality, integrity and availability.

ITSCM has access to the capacity it needs to develop and test plans.