ITIL Project Manager

While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management.

Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant. ITIL Project Manager The resulting benefits, especially when a disaster is prevented or quickly controlled, can sometimes outweigh the associated difficulties and costs.

A basic concept of the Security Management is the information security. ITSM does not typically include project management or program management concerns.

Core Practice (CoPr or "copper") calls for limiting Best Practice to areas where there is a business case for it, and in other areas just do the minimum necessary.