Information Technology Infrastructure Library

An ITIL Toolkit usually includes materials which are intended to assist in both understanding and implementation, and are designed for both existing ITIL users and beginners. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

Van Schaik compiled the 1985 book A Management System for the Information Business (since updated with a 2006 re-issue by Red Swan Publishing). Incident Control: life cycle management of all Service Requests Information Technology Infrastructure Library Dependencies - Dependencies is concerned with the system, infrastructure, service, facility, or interface dependencies in order of importance.

FITS was developed for UK schools. It is a subset of ITIL During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.

Ishikawa diagrams can be defined in a meta-model.