ITSM Academy

Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL. The customisable ITIL framework defines how Service Management is applied within an organisation

Transformation of business practice through radical change helps to control IT and to integrate it with the business. ITSM is about delivering information technology as a set of services to the business customer. ITSM Academy The Problem Control Process aims to handle problems in an efficient way.

In the UK, the IT Infrastructure Library (ITIL), a government-developed ITSM framework, is often paired with the PRojects IN Controlled Environments (PRINCE) project methodology and Structured Systems Analysis and Design Method for systems development. The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.

A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a Work-around.