Processus ITIL

After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).

The project should be formally de-commissioned (and resources freed up for allocation to other activities), follow on actions should be identified and the project itself be formally evaluated. Planning To Implement Service Management is mainly focused on the Service Management processes, but also generically applicable to other ITIL disciplines. Processus ITIL Often confused with the role of Incident Management from Service Support, Operations is more technical and is concerned not solely with Incidents reported by users, but with Events generated by or recorded by the Infrastructure.

A simplification of ITIL, called FITS was developed for UK schools. All in all, taking any reasonable precautions, computer attacks are unlikely.

IT thinking about the delivery of IT to the business) as opposed to the more academic and outward facing connotation of MIS (IT thinking about the 'information' needs of the business).