Although the ITIL covers a number of areas, its main focus is on IT Service Management. An ITIL Triangle is a diagram that describes the relationship between ITIL, the BS15000 service management standard, and your own in-house procedures. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments).
On the basis of close monitoring the project can be carried out in a controlled and organized way. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant. Wat Is IT Service Management The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.
The ultimate goal of the recovery plan is to maintain service continuity.
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