ITIL Asset Management

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.

ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. Best Practice portfolio: new contracts awarded for publishing and accreditation services (HTML). ITIL Asset Management The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL.

It may be a good idea to have a yearly mock test budgeted. SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets.

Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).