ITSM

Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects. The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure.

There is always risk associated with any work and this must be analysed. A problem is a condition often identified as a result of multiple Incidents that exhibit common symptoms. ITSM IT Service Management is about delivering information technology as a set of services to the business customer.

An option is needed for critical services that cannot be down for any length of time. Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.

During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.