ITIL V3 ITSMF

After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL.

Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power. Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress. ITIL V3 ITSMF Transformation of business practice through radical change helps to control IT and to integrate it with the business.

The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk. The latest version of ITIL emphasizes knowing how an organization will service a crisis.

Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se.