The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. ITIL is built around a process-model based view of controlling and managing operations. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
Providing information to the organization is a vital element. Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan. ITIL V2 Exam Answers Change management - The impact of any change to the recovery plan has to be analyzed.
It includes a checklist of key tasks. Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC) is useful.
ITIL Service Support Processes include Incident Management, Problem Management, Configuration Management, and Change Management.
No comments:
Post a Comment