ITIL v3, published in May 2007, comprises 5 key volumes. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management.
Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. IT Service Management provides a framework to manage IT processes in an efficient and effective manner. Best Practices IT Asset Management ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures.
The ITSCM policy is the bought into and formalized plan to influence and determine decisions, actions, and other matters regarding IT continuity. Security: A service may have associated data.
The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.
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