IT Service Management Consultant

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. ITIL is built around a process-model based view of controlling and managing operations. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.

Chartering is the project charter which defines the high-level scope, team needed, and critical success factors for the project. Divided into manageable stages, the method enables an efficient control of resources. IT Service Management Consultant ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures.

Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers. Once completed, the UCs should be listed in the configuration management database and linked to the recovery plan and the associated SLAs.

The service desk is the single contact point for the customers to record their problems.