ITIL Change Management

ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies.

Transformation of business practice through radical change helps to control IT and to integrate it with the business. The PRINCE2 process consists of three sub-processes and these cover the way in which a work package should be accepted, executed and delivered. ITIL Change Management The overall approach to be taken is decided and the next stage of the project is planned.

It incorporates IT Service Management within its Control Objectives for Support and Delivery. Security: A service may have associated data.

Service Level Management ensures that arrangements are in place with internal IT Support Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs).