Best Practices IT Network Management

The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project). ITIL is published in a series of books, each of which cover an IT management topic.

ITIL Service Visual Cert Exam File Change And Configuration Management Cmdb Service ITIL

Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. Team and checklist - The team and checklist is the list of the staff members who are responsible for enacting the procedures and noting any problems they encounter. Best Practices IT Network Management Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power.

An option is needed for critical services that cannot be down for any length of time. To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.

Companies should realise that it is important to be liaising with Availability Management, Capacity Management, Incident Management and Problem Management to ensure that the required levels and quality of service are achieved within the resources agreed with Financial Management.