IT Management Service

The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects.

The PRINCE2 process covers what should be done for a stage that has gone outside its tolerance levels. The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. IT Management Service "ICT" is an acronym for "Information and Communication Technology".

Butterworth-Heinemann (Computer Weekly Professional Series) also has developed a notable set of publications covering IT Service Management, with particular attention to IT portfolio topics. It is important that business managers take notice of these changes and ensure that steps are taken to safeguard the business from adverse side effects.

The relationship of ITSM to the field of Enterprise Architecture is unclear.