The ITIL framework doesn't outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).
Service desk - ITSCM uses historical data, usually statistics, provided by the service desk. Dependencies - Dependencies is concerned with the system, infrastructure, service, facility, or interface dependencies in order of importance. ITIL Einf Hren Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan.
Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor. This function is the single point of contact between users and IT Service Management.
It is important that business managers take notice of these changes and ensure that steps are taken to safeguard the business from adverse side effects.
No comments:
Post a Comment