The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. The ITIL Toolkit is very widely employed. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
Initially developed only for the need of IT projects, the latest version, PRINCE2, is designed for all types of management projects. ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement ("SOR") and Invitations to Tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. ITIL Incident Ownership And Staffing Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan.
The Enterprise Computing Institute publishes a set of coordinated books covering general issues of large scale IT management. It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.Operational management - As the ITSCM process needs to be maintained.
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