IT Operation Management

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms.

PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK. ITIL: Service Continuity Management ProcessOh the disaster, the sudden unexpected disaster. IT Operation Management Planning To Implement Service Management is mainly focused on the Service Management processes, but also generically applicable to other ITIL disciplines.

A Release consists of the new or changed software and/or hardware required to implement approved changes. There are a variety of frameworks and authors contributing to the overall ITSM discipline.

The latest version of ITIL emphasizes knowing how an organization will service a crisis.