Why ITIL

The customisable ITIL framework defines how Service Management is applied within an organisation The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project).

Common costs associated with ITSCM are the expenses incurred from risk management and recovery arrangements. IT Service Management helps to deliver quality IT Services by deploying the right IT infrastructure. Why ITIL The OGC doesn t claim that ITIL s best practices describe pure processes.

ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management. The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.

The "Service Management" section of ITIL version 2 was made up of eleven different disciplines, split into two sections, Service Support and Service Delivery.