ITIL Documents

ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM).

The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark. The PRINCE2 methodology works with most project management techniques. ITIL Documents ITIL and ITSM consist of 10 best processes -- five for service support and five for service delivery.

There will always be problems and costs associated with implementing ITSCM. BIA points out the critical business processes ad the potential damage which can result from a service disruption.

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.