ITIL Presentations

IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007.

Change management works with ITSCM to make sure that any changes made are reflected in the recovery plan and related documents so that documentation is kept up-to-date. Common costs associated with ITSCM are the expenses incurred from risk management and recovery arrangements. ITIL Presentations The next stage should be planned and the overall project plan, risk log and business case amended as necessary.

Part of ITIL is maintaining a CMDB (Configuration Management Database). The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in 'ITIL Service Management', 'ITIL Application Management' and 'ICT Infrastructure Management' respectively.

Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.