ITIL Masters Exam Sample Questions

The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). Guidelines for smaller IT units, not included in the original eight publications: has recently been supplemented.

The resultant information can be put before the project board for them to authorize the project itself. PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. ITIL Masters Exam Sample Questions PRINCE2 advocates product based planning which means that the first task when planning is to identify and analyse products.

Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. The ITIL Foundation Course is a particularly useful experience for ITIL professionals.

A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure.