Progiciel ITIL

What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. ITIL v3 initially includes five core texts. An ITIL Toolkit usually includes materials which are intended to assist in both understanding and implementation, and are designed for both existing ITIL users and beginners.

Capacity management - This ensures that business requirements are fully supported by the appropriate IT hardware resources. Providing information to the organization is a vital element. Progiciel ITIL This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case.

Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. The IT Service Management Forum (itSMF) is an international users group. Its role is to promote the adoption of IT service management worldwide.

The process is concerned with designing, implementing, measuring, and managing IT services to ensure that requirements for availability are consistently met.