The ITIL framework doesn't outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals. In a 2004 survey designed by Noel Bruton (author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process'), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL.
The process suggests how the format of plans can be agreed and ensures that plans are completed to such a format. It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. Prince2 ITIL Os There is always risk associated with any work and this must be analysed.
Core Practice (CoPr or "copper") calls for limiting Best Practice to areas where there is a business case for it, and in other areas just do the minimum necessary. ITSCM has access to the capacity it needs to develop and test plans.
IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.
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