ITIL is an acronym for IT Infrastructure Library. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation. ITIL is, as the OGC states, a set of best practices.
To a business, customers and users are the entry point to the process model. IT Service Management provides a descriptive framework of processes that enable the IT organization to develop the right people skills in a culture of service excellence, manage IT processes in a efficient and effective manner, and deliver quality IT Services.
ITIL Quotes PRINCE2 specifies the way in which progress should be monitored and how the highlights of the progress should be reported to the project board.
The CCTA defines problems and known errors. The standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences.
The widely accepted "yellow books" are an integral element.
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