It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services.
One popular method of resilience is redundancy. The negative aspect is that many of the essential elements of PRINCE2 can be omitted sometimes resulting in a PINO project - Prince in Name Only. Exin ITIL Icon Incident Control: life cycle management of all Service Requests
ITIL Sla Service Management Profil
Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details). To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.
When you follow the stages of the business continuity life cycle, a plan which fully supports the organization will be established.
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