The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle.
Reciprocal arrangement - This option involves forming an arrangement with another company that uses similar technology. Communication: keeping the customer informed of progress and advising on workarounds. IT Service Management Plan Projects in Controlled Environments (PRINCE) is a project management methodology.
ITIL Small-scale Implementation colloquially called "ITIL Lite" is an official part of the ITIL framework. The Foundation Level provides introductory training.The primary functions of the Service Desk are widely known.
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