Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
The use of PRINCE2 has spread beyond the UK to more than 50 other countries. A minor upgrade or release usually supersedes all preceding emergency fixes. ITIL V3 Foundations Course The resulting benefits, especially when a disaster is prevented or quickly controlled, can sometimes outweigh the associated difficulties and costs.
Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC) is useful. One way ITSC managers can make sure that ITSCM is effective is through continued communication with the other IT service management (ITSM) processes.
Tasks include handling incidents and requests, and providing an interface for other ITSM processes.
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