IT Project Management Best Practices

Although the ITIL covers a number of areas, its main focus is on IT Service Management. ITIL is built around a process-model based view of controlling and managing operations. The ITIL Toolkit is very widely employed.

Formation ITIL

Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. Service desk - ITSCM uses historical data, usually statistics, provided by the service desk. IT Project Management Best Practices ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.

Part of ITIL is maintaining a CMDB (Configuration Management Database). Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).

Resilience: A measure of freedom from operational failure and a method of keeping services reliable.