Nagios ITIL

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes.

ITIL Problem Management Process Diagram ITIL Certification Australia Runescape ITSM

Configuration management - Configuration management helps to define the core infrastructure. The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Nagios ITIL The Controlling a Stage process dictates what should be done within a stage, Managing Stage Boundaries (SB) dictates what should be done towards the end of a stage.

The ITSCM policy is the bought into and formalized plan to influence and determine decisions, actions, and other matters regarding IT continuity. In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems.

These publications update much of the current v2 and extend the scope of ITIL in the domain of service management.