ITIL Best Practices

The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. ITIL Best Practices ITSM is about delivering information technology as a set of services to the business customer.

Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. These values are stipulated by the confidentiality, integrity and availability.

The Netherlands IT Examinations Institute (EXIN) is a non-profit organization based in the Netherlands.